Products
Q. Why do you claim your products are fresh?
A. All of our products are home-made in small batches to ensure freshness.
Q. Can I use your paw balm on my dog's nose?
A. You can certainly use our paw balm on your dog's nose. However, our snout balm is specifically formulated with sweet almond oil, which reduces inflammation and relieves dryness. Almond oil is lightweight, quickly absorbed, and has a milder scent compared to olive oil, which is used in our paw balm.
Q. What if my dog licks the balm off their nose/paws/callus?
A. We use natural ingredients that are safe for dogs to ingest in small amounts. So, if they lick the balm right after you apply it, they will be fine. However, we recommend consulting your vet before applying any of our balms to your dog's skin.
Q. Will your balms cause irritation on my dog's skin?
A. We use safe and natural ingredients that should not cause irritation. However, as every dog may react differently, we recommend performing a patch test before application. If irritation occurs, please rinse off the product and discontinue use.
Q. I placed an order in the summer, and my balm arrived melted. Why did this happen?
A. Our balms are made with natural ingredients and may melt when exposed to extreme heat. If this happens, simply place the balm in the fridge for 10-15 minutes to solidify. Please note that melting does not affect the quality or properties of our products.
Q. How can your lavender and chamomile serenity spray benefit my dog?
A. Our lavender and chamomile serenity spray is crafted to help calm and soothe your dog, promoting relaxation during stressful situations like thunderstorms or vet visits. Lavender and chamomile are known for their calming properties, making this spray ideal for creating a peaceful environment for your pet.
Specific Concerns
Q. How can I help my dog with dry, itchy skin?
A. Use a moisturizing shampoo like our Hempseed Oil shampoo to soothe and hydrate the skin. This shampoo contains Hempseed Oil, which helps reduce inflammation and relieve itchiness.
Q. My dog got blisters after a walk. How can I care for her paws?
A. Taking your furry friend on a walk is enjoyable, but it's important to protect their paws by applying paw balm beforehand to create a barrier and prevent cracks. After the walk, clean your dog's paws with a gentle cleanser like our paw cleanser and reapply paw balm as needed.
Q. How can I keep my dog smelling fresh between baths?
A. Regular brushing, using dry shampoo, or a dog deodorizing spray can help maintain freshness. Ensure your dog's bedding is clean, and consider a healthy diet for overall skin and coat health.
Q. Is there added fragrance in your products?
A. While some of our products contain natural fragrance or essential oils, we also offer fragrance-free options such as our shampoo and detangler.
General Questions
Q. How often should I bathe my dog?
A. It depends on your dog's breed, coat type, and lifestyle. Generally, once a month is sufficient, but dogs with oily coats or skin conditions may need more frequent baths, while dogs with dry skin may require less frequent bathing.
Q. Can I use human shampoo on my dog?
A. No, human shampoos are not formulated for a dog's skin and can disrupt their pH balance, causing dryness, irritation, or allergic reactions. Always use a shampoo specifically designed for dogs.
Q. Should I use a conditioner after shampooing my dog?
A. Using a dog conditioner such as our Leave-In Conditioner can help detangle fur and add extra moisture, making the coat softer and shinier.
Q. With so many shampoos on the market, what are some signs that a dog shampoo might not be safe?
A. Indicators of potentially unsafe dog shampoo include vague ingredient lists and a lack of transparency from the company. For example, the company might list ingredients as simply "preservative" instead of specifying the actual substance used.
